Learning Center

Learn how to add a new user to your site.

To add a new user to your website so that they can make edits:

1. From your dashboard, go to Users and click on Request New User
2. Fill out your information if it’s not pre-filled
3. Paste in the requested user’s email address
4. Create a unique username.
   1. This cannot match any of the usernames of the users that are currently on the site or on the rest of your network.
   2. The username also has to be alphanumeric only – no special characters.
   3. Also note that with WordPress, usernames can never be changed. So if you’re using a generic email address – like office@, admin@, info@, etc – make sure the username is also generic and not somebody’s name. (In other words, if there’s a job transition, and you use someone’s personal name as the username with a generic email address, you cannot change the username to the new staff person).
5. Select the role for your new user.
   1. The first option that you have is going to be a subscriber and this is as basic as it gets. Subscribers can only log into your site and update their user profiles. They cannot do anything else on the site. Subscribers cannot access private pages.
   2. A contributor has slightly more access than subscriber. All a contributor can do is add new posts and edit their own posts but they cannot publish any posts and they can not upload anything to your website. Authors can write, edit, and publish their own posts. They can also delete their own posts if they’ve been published and they can also upload files. Contributors and authors cannot access private pages.
   3. The editor has slightly more access than an author. Editors can create, delete and edit any posts and pages on the site. They can also upload files and they can moderate any comments that have been posted to various posts on your website. Editors can access private pages. They cannot, however, manage forms.
   4. Finally, we have the administrator role. Administrators have access to all of the major components of the site on the backend. They’re not limited to anything and do not report to any user above them. This is why it’s very important to limit the number of administrative roles that you have. Limiting your administrators to only two or three people will help to prevent any unwanted or unnecessary changes and to make sure that two or three people are held accountable for everything that takes place on your site.
6. Submit User Account Request
7. Worship Times will receive your request, set a temporary password for the new user, and email you back with their login information.

Lost your password?

If a user has attempted a password reset from the login page using the “Lost your password?” link and does not receive an email:

• Have the user check their junk, spam, and/or trash folders for the user notification. The email should have “Password Reset” in the subject line.
• If your site’s admin email address is a domain email address (meaning that everything after the @ matches your website URL), then you can check the Email Log under Post SMTP and see if the password reset notification was sent. If it was not, submit a support ticket or contact us at support@worshiptimes.org. If you do not have a domain email address, contact us at support@worshiptimes.org to inquire about getting an authenticated email address (see https://learning.worshiptimes.org/wt-guide/email-authentication-what-to-do-if-your-emails-dont-match-article/).
• Check the Users page to confirm that they are a user on your website. If not, submit a new request.